Privacy Policy

Last Updated: October 7, 2026

OVERVIEW

Welcome to ZEMODEZ. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ZEMODEZ (“ZEMODEZ”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you visit or use zemodez.com (the “website”), purchase our products, contact us or otherwise interact with us (collectively, the “services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual who interacts with our services, including customers, website visitors and individuals who contact us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us. This may include:

Information You Provide to Us

When you place an order, contact us or otherwise interact with our services, you may provide us with:

  • Contact information, including your name, email address, phone number and address.

  • Order information, including billing and shipping details, products purchased, order details and payment confirmation.

  • Customer support information, including information you provide when contacting us through email, our website, social media or other communication channels.

  • Account information, where applicable, such as information associated with a customer account.

  • Other information you voluntarily provide to us, such as feedback, reviews or enquiries.

We only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

  • IP address;

  • browser and device information;

  • operating system;

  • pages visited and interactions with our website;

  • referring website or source;

  • approximate location based on technical information; and

  • other information relating to your use of our website.

This information may be used to understand how visitors interact with our website, maintain website functionality, improve our services and support security and fraud prevention.

2. How We Use Your Personal Information

We may collect, use and disclose your personal information for purposes including:

  • Processing and fulfilling orders, including processing payments, arranging delivery and providing order-related updates.

  • Providing customer support, including responding to enquiries, requests and complaints.

  • Communicating with you, including sending information relating to your orders, purchases, enquiries or account.

  • Improving our website and services, including understanding how customers interact with our website and products.

  • Marketing and promotional activities, where permitted by applicable law and where appropriate consent has been obtained.

  • Preventing fraud and protecting our website, including detecting suspicious, fraudulent or unlawful activity.

  • Complying with legal and regulatory obligations, including responding to lawful requests from relevant authorities.

  • Protecting our rights and interests, including enforcing our policies and resolving disputes.

We will only collect, use or disclose your personal information for purposes that are reasonable and appropriate in the circumstances and in accordance with applicable data protection laws.

3. Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

We do not generally store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.

We may receive information such as payment confirmation, transaction status and other information necessary to process and fulfil your order.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve your shopping experience.

Cookies may also be used by third-party service providers that support our website, analytics or marketing activities.

You can adjust your browser settings to accept or reject cookies. However, disabling certain cookies may affect the functionality or availability of parts of our website.

5. How We Share Your Personal Information

We may disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

  • Payment providers, to process and verify transactions.

  • Delivery and fulfilment providers, to arrange and complete delivery of your orders.

  • Website, technology and service providers, who help us operate, maintain or improve our website and services.

  • Analytics and marketing providers, where applicable, to help us understand customer interactions and communicate relevant information.

  • Professional advisers, such as legal, accounting or other professional service providers where necessary.

  • Government authorities, regulators or law enforcement, where disclosure is required or permitted by law.

  • Other parties where necessary to protect our rights, property, safety or the security of our services.

We do not sell your personal information as a standalone product.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

6. Overseas Transfers

Some of our service providers or business partners may be located outside Singapore. As a result, your personal information may be transferred to, stored or processed in another country.

Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection for your personal information that is comparable to the protection required under applicable Singapore data protection laws.

7. Protection of Your Personal Information

We take reasonable steps to protect the personal information in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing services, maintaining appropriate business records, resolving disputes and complying with legal or regulatory obligations.

When personal information is no longer required for business or legal purposes, we will take reasonable steps to dispose of it securely or anonymise it where appropriate.

9. Your Rights and Requests

Depending on applicable law, you may have the right to request access to personal information we hold about you or information about how your personal information has been used or disclosed.

You may also request that we correct personal information that is inaccurate or incomplete.

Where we rely on your consent to collect, use or disclose your personal information, you may withdraw your consent by contacting us. Please note that withdrawing consent may affect our ability to provide certain products or services to you, and we may continue to retain or use information where required or permitted by law.

We may need to verify your identity before processing certain requests.

We will respond to requests in accordance with applicable data protection laws.

10. Marketing Communications

From time to time, we may send promotional or marketing communications where permitted by applicable law.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

If you opt out of marketing communications, we may still contact you regarding non-promotional matters, such as your orders, payments, deliveries or other transactions.

Where marketing is sent to Singapore telephone numbers, we will comply with applicable Do Not Call and marketing requirements.

11. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, social media platforms or other services that are not operated or controlled by ZEMODEZ.

If you choose to visit or interact with these third-party platforms, their own privacy policies and terms will apply. We encourage you to review their privacy practices before providing them with your personal information.

12. Children's Privacy

Our services are not directed towards children. We do not knowingly collect personal information from children for the purpose of providing our products or services.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

13. Complaints and Concerns

If you have any concerns about how we collect, use, disclose or protect your personal information, we encourage you to contact us first so that we can review and address your concern.

You may contact us using the details provided below.

If you remain dissatisfied with our response, you may also contact the Personal Data Protection Commission (PDPC) or another relevant data protection authority, where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or applicable legal and regulatory requirements.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.

15. Contact Us

If you have any questions about this Privacy Policy, our data protection practices or your personal information, or if you would like to make a request regarding your personal information, please contact us at:

Email: zemodezsg@gmail.com
Instagram: @zemodez

ZEMODEZ will handle personal information in accordance with applicable Singapore data protection laws.